Frequently Asked Questions

Everything you need to know about our photography equipment and services.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and wire transfers for bulk commercial orders.

How long does shipping take for international orders?

International shipping typically takes 7 to 14 business days depending on the destination. We provide full tracking details via email once your order has been dispatched.

What is your return policy for camera gear?

We offer a 30-day return policy for most items. Products must be in their original packaging, unopened, and in brand-new condition to qualify for a full refund.

Are your products covered by a warranty?

Yes, all new equipment sold by Master Photo Network Co.,Ltd. comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship.

Do you offer technical support for professional lighting setups?

Absolutely. Our team of experts is available for remote technical consultations to help you set up and calibrate your studio lighting and photography gear.

Can I track my order status online?

Yes, once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.